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ITIL Foundation Certification
The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
Target Audience
This certification is primarily aimed at:
Those who require a basic understanding of the ITIL framework
Those who need understanding of how ITIL can be used to enhance IT service management within an organization
IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
However, the ITIL Foundation certification is open to and can benefit anyone who has an interest in the subject.
Holders of an ITIL Foundation certification are likely to require further guidance before being able to apply the ITIL practices for IT Service Management to professional projects or situations.
Passing your ITIL Foundation Exam
Passing your ITIL Foundation Exam
The bestselling study aid 'Passing your ITIL Foundation Exam - 2012 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.
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Examination Format
Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes’ duration
Closed book.
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After passing the ITIL Foundation exam, you can expect to gain a general overview and basic understanding of ITIL.
If you want to progress to the next stage of the ITIL certifications scheme, you can advance via the range of ITIL Intermediate certifications or the ITIL Practitioner certification.
ITILF
Look to Kaplan SelfTest for your ITIL Foundation certification training needs. We offer a variety of ITILF certification training products which include practice tests, online learning courses and virtual labs. Certification is a challenge but you can handle it - and Kaplan SelfTest guarantees it.
ITILF Certification
ITIL is the de facto international standard framework of best practices in IT Service Management. The IT Infrastructure Library (ITIL) contains a comprehensive description of the processes involved in managing IT infrastructures. ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven best practices for the IT services and support you provide.
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