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NO.1 Which two factors determine which call will be routed via the "Last Agent" element?
(Choose two.)
A. How long ago the agent spoke to the caller
B. If the Customer in is the Agents personal contacts list
C. The Last Agent available in the group
D. Minimum contact time during the last conversation with the agent
E. If the Caller know the extension number of the Agent
Answer: A,B
7750X Testing
Explanation:
It is possible to create a task flow that will look at the Incoming CLID of a caller, and based on it look
to matchthe caller with the Agent who last dealt with their query, if available. The
Last agent element is used for this feature.
Referencehttp://downloads.avaya.com/css/P8/documents/100182213
NO.2 View the Exhibit.
Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list.
What is the intended purpose of this tag?
A. to pass the call to a German language auto attendant
B. to identify calls with a German telephone number
C. to pass the call too an agent with German speaking skills
D. to reject any caller from Germany
Answer: D
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